AI built for the person holding the wrench

Every technician works like your best one.

AxisIQ puts a grounded AI assistant in your crew's pocket. It answers from your own completed jobs and your own approved manuals — so the tech on the roof stops guessing, stops phoning the senior guy, and stops coming back a second time.

See how the AI works Why it matters

Troubleshoot · RTU-3

Carrier 48TC · Northgate Retail

On site

Short cycling on the compressor, head pressure is way up

This unit had the same fault last spring. The condenser coil was packed with cottonwood and the low-side charge read fine, so the crew cleaned the coil and verified the head pressure dropped before closing. Check the coil face and the condenser fan rotation first.
WO-0871 · same unit · Apr 48TC manual · p. 42
Helpful Not helpful
  • The answer came from a job your own crew closed — not from the open internet
  • Every claim is cited, so the tech can open the source and verify it
  • Helpful / not helpful goes straight back into tuning it for your equipment
  • Nothing to search, type, or dig for — it arrives with the ticket

Grounded, not guessed

Answers come only from your jobs and your approved documents

Talk, don't type

Voice notes and photos become clean, structured service records

Compounds with every job

Each closed ticket makes the next one on that unit faster

The problem

Your crew is dispatched blind, and the fix lives in one person's head

The customer describes a symptom. The real fault is usually something else. Everything after that costs you money.

Nobody knows what's actually broken

The ticket says what the customer guessed. The tech arrives, finds a different problem, and diagnosis starts from zero in the parking lot.

The senior tech is on speakerphone

Every unfamiliar unit turns into a phone call. Now two people are stopped instead of one, and the answer is never written down.

The second visit costs more than the first

Something found on site that isn't on the ticket becomes another truck roll next week — same drive, same setup, half the revenue.

The history is in someone's memory

What was done at this site last spring sits in a notebook, a text thread, or with a tech who no longer works for you.

AI assistant

The answer comes from your company, not the open internet

The assistant is grounded in two sources you control: the jobs your crew already closed, and the service manuals you uploaded and approved. If it isn't in there, it doesn't get invented.

Prior-case retrieval

“We've seen this before.” The assistant pulls the fix from earlier work orders on the same unit, the same model, or the same symptom — and shows which ticket it came from.

Approved manual search

Only documents you upload and approve are in scope. Answers cite the manual and the page, so a technician can open the source instead of trusting a black box.

Note cleanup & summarization

The tech talks through what they found. AI turns the rambling into a clean, structured service note that reads well six months later — and in the customer's report.

Helpful / not helpful

Every answer gets rated by the person holding the wrench. That feedback tunes the assistant to your equipment, your sites, and the way your crew actually works.

No autonomous decisions. The assistant retrieves, cites, and summarizes — it never closes a ticket, orders a part, or tells a customer anything. The technician stays in charge of the call.

How it compounds

Every job you finish makes the next one cheaper

Documentation stops being paperwork and starts being the asset that answers the next call.

  1. 01

    The tech captures the job

    Voice notes, photos, issues found, parts used, real clock in and out. Spoken on site instead of typed up that evening — so it actually gets recorded.

  2. 02

    AI structures it

    Transcription, cleanup, and summarization turn what was said into a proper service note and an auto-generated report you can send a customer without editing.

  3. 03

    It becomes company knowledge

    That report is tied to the customer, the site, and the specific unit — and joins the internal case base the assistant searches. It stays when the tech doesn't.

  4. 04

    The next tech gets the answer

    Next time that unit misbehaves — with anyone on the crew, a year later — the fix surfaces on site, before the guessing starts.

Field app

Built so a technician in gloves can actually use it

None of this works if the crew won't touch the app. So the mobile app is designed around talking, scanning, and tapping — not typing a form on a roof in July.

  • Scan the data plate — the camera reads manufacturer, model, and serial off the sticker and fills the fields in
  • Speak instead of type — voice notes are transcribed on the spot and attached to the ticket or the customer
  • Real clock in and out — timestamps captured on site, not hours reconstructed from memory on Friday
  • Works with no signal — the job is stored locally in a mechanical room or attic and syncs when the phone reconnects
  • Site history in hand — every past visit, every unit, every part on that equipment, without calling the office
  • One job at a time — a second clock-in is blocked, so time data stays honest without anyone policing it
9:41 LTE
In Progress

WO-1042

Rooftop unit not cooling

Northgate Retail · Building B

Time on site 01:24:36
Equipment
Carrier 48TC · RTU-3
Voice note
Transcribed
Parts used
2 items

Clock Out & Complete

Admin portal

The office side is handled — it's just not the reason to switch

Dispatch, customers, inventory, and reporting all live in the web portal. You need it, you'd expect it from any field-service tool, and it's included. The AI in the field is what changes your numbers.

  • Work orders with full lifecycle and assignment
  • Week and month schedule with crew coverage
  • Technician roster, invitations, and performance
  • Customers with multi-site locations and contacts
  • Equipment records with maintenance intervals
  • Parts inventory with low-stock warnings
  • Vehicle assignments and van stock
  • PDF service reports ready to send
  • Owner and manager roles with granular permissions
  • CSV import at onboarding and data export anytime
AxisIQ Admin · Dashboard

Open Work Orders

18

Active Technicians

11

Customers

24

Parts Low Stock

3

Work Order Technician Status

Rooftop unit not cooling

WO-1042 · Northgate Retail

Marcus Lee

In Progress

Quarterly filter replacement

WO-1041 · Harborview Offices

Dana Cruz

Scheduled

Compressor short cycling

WO-1039 · Cedar Grove Clinic

Priya Shah

Complete

FAQ

What owners ask first

Two sources, both yours: the work orders and service notes your crew has already completed, and the service manuals you upload and approve. Answers cite what they came from, so a technician can open the source and check it rather than trusting a black box.

It says so. It does not answer from the open internet and it does not make a diagnosis up to fill the silence. The technician works the problem, documents what they found, and that becomes the answer the next person gets.

That was the design constraint. Voice instead of typing, a camera scan instead of copying a serial number by hand, one job on screen at a time, and history available without calling the office. It has to save the tech time on the roof, or none of the rest happens.

The job does: clock in and out, notes, parts, and photos are stored on the phone and sync when it reconnects, without creating duplicates. Data-plate scanning and AI answers need a connection — offline, the tech types the plate in by hand and carries on.

No. The assistant starts with your own job history and gets stronger with every ticket you close. Approved manuals are an addition, not a prerequisite, and you decide which documents are in scope.

Stop sending your crew out blind

AxisIQ turns every job your crew closes into the answer for the next one — so the knowledge stays in the company instead of walking out with the person who earned it.